We currently accept Visa, Mastercard, American Express, Maestro, Visa Debit, Visa Electron and PayPal. All transactions are processed securely in GBP (£).

At Herringbone House, we take your online security seriously. All payments are processed through secure, encrypted payment providers and we do not store your full payment card details on our systems.

If your payment has been declined, please check that:

• Your card details have been entered correctly

• Your card has not expired

• The billing address matches the address registered with your card provider

If the issue persists, please contact your bank or card issuer directly, as they will be able to provide specific information regarding the declined transaction.

When an order is placed, your bank may temporarily reserve the funds while authorisation is attempted.

If the payment is unsuccessful, this authorisation hold will normally be released automatically by your bank within 3–10 working days. Please contact your bank directly for information relating to their specific policies.

If you wish to cancel your order, please contact us as soon as possible at hello@herringbonehouse.com.

For standard stocked items, we may be able to cancel your order before dispatch.

For made-to-order or bespoke items, cancellation is possible within 48 hours of placing your order. After this period, production may have commenced and cancellation may not be possible. Where cancellation is accepted, a charge of up to 50% of the order value may be retained to cover materials, production and administration costs.

Your statutory rights are not affected.

Once an order has been placed, we are unable to add additional items. If you would like to purchase further products, please place a separate order.

If you need to remove an item or amend your order details, please contact us immediately. While we will do our best to help, changes cannot be guaranteed once order processing has begun.

For made-to-order or bespoke items, cancellation is possible within 48 hours of placing your order. After this period, production may have commenced and cancellation may not be possible. Where cancellation is accepted, a charge of up to 50% of the order value may be retained to cover materials, production and administration costs.

Your statutory rights are not affected.

Order confirmation emails are normally sent within one hour of purchase.

Please check your junk or spam folder before contacting us at hello@herringbonehouse.com.

Delivery charges vary depending on the size, weight and destination of your order.

Please see our Delivery & Returns page for current delivery rates and individual product listings for estimated lead times.

Once your order has been dispatched, you will receive a dispatch confirmation email.

Where available, tracking information will be provided directly by the courier.

Some deliveries may require a signature upon receipt. Please ensure someone is available to accept delivery where requested by the courier.

If a delivery attempt is unsuccessful, the courier will usually leave instructions explaining how to rearrange delivery or collect your parcel.

For larger furniture deliveries, our delivery partner may contact you to arrange a new delivery date. Additional charges may apply where a pre-arranged delivery appointment is missed.

We may be able to amend your delivery address before your order has been dispatched.

Please contact us as soon as possible at hello@herringbonehouse.com.

Once an order is in transit, address changes may only be possible through the courier and may result in delivery delays. Additional charges may apply where a pre-arranged delivery appointment is missed.

Please inspect your order as soon as possible after delivery.

If any item arrives damaged, please email hello@herringbonehouse.com within 48 hours of receipt, providing:

• Your order number

• Photographs of the damage

• Photographs of the packaging

• A brief description of the issue

We will review the information and work with you to resolve the matter as quickly as possible.

Please carefully check all product dimensions before ordering.

We recommend measuring doorways, hallways, staircases, lifts and access points to ensure the item can be delivered successfully.

Herringbone House cannot be held responsible for delivery failures due to access restrictions where product dimensions have been clearly provided.

We strongly recommend inspecting all items upon receipt.

As our returns policy is time-limited, delayed inspection may affect our ability to assist with transit damage claims or returns.

We hope that you will be delighted with your purchase.

If you change your mind, you have 14 days from receipt of your order to notify us that you wish to return an item in accordance with your rights under the Consumer Contracts Regulations 2013.

Returned items must be:

• Unused

• In their original condition

• In their original packaging

• Suitable for resale

As the following items are made specifically to your requirements or cannot be resold once opened, they cannot be returned unless faulty:

• Made-to-order Furniture

• Made to order Hardware

• Made to order Flooring

• Bespoke products

• Fabric sold by the metre

• Samples

• Opened wallpaper rolls

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.

Please see our Delivery & Returns page for full details.

To arrange a return, please contact hello@herringbonehouse.com within 14 days of receiving your order.

Once your return request has been approved, we will provide instructions for returning your item.

Returned items must be received within 14 days of notifying us of your intention to cancel

We recommend retaining proof of postage or collection documentation until your return has been processed.

You will receive email confirmation once your return has been received and your refund has been issued.

Once your return has been received and inspected, we aim to process refunds within 7–10 working days.

Refunds will be made to your original payment method and may take a further 5–10 working days to appear in your account depending on your bank or payment provider.

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at hello@herringbonehouse.com.

Please include:

• Your order number

• A description of the issue

• Photographs showing the fault or damage

Our team will investigate and advise on the most appropriate resolution, which may include repair, replacement or refund in accordance with your statutory rights.