Delivery & Returns Policy

UK Shipping

We currently deliver within the United Kingdom only.

As every Herringbone House product is made to order, estimated lead times are shown on the relevant product page.

Shipping costs are calculated automatically at checkout, based on what's in your basket. Most orders are charged at our standard delivery rate; fabric orders carry an additional charge, since fabric is always shipped on its own roll to protect the material.

Where an order contains items made by different partners or workshops (except fabric), these may be dispatched separately.

Delivery

Once your item is ready for dispatch, we'll be in touch to confirm delivery. Please ensure someone is available to receive it.

Because items are dispatched directly from the maker or workshop responsible, orders containing more than one type of product may arrive on different days.

Non-Delivery

If a delivery attempt fails because nobody was available, or because of an access issue not mentioned when you ordered, a re-delivery charge may apply. We'll always contact you first to confirm this before rearranging.

Damaged Deliveries

If your order arrives visibly damaged, please note this with the driver if possible, and contact us within 48 hours with photographs, so we can put things right as quickly as possible.

Customer Service

Any questions about your order or delivery, just reach us at shop@herringbonehouse.com.

Cancellations

Because every item is made especially for you once your order is placed, we're unable to accept cancellations after that point.

Returns

As every Herringbone House product is made to order, we're unable to accept returns for a change of mind. This does not affect your statutory rights where an item is faulty, damaged, or not as described.

Faulty or Incorrect Orders

If something arrives faulty, damaged, or incorrect, please contact us within 14 days of receipt, ideally with photographs and your order number, so we can resolve it quickly.

Where practical, please keep the original packaging until the matter is resolved.

Approved refunds go back to your original payment method and typically appear within 5–10 working days, depending on your bank.